Refund and Return Policy

At Velinoq, we are dedicated to providing customers with a simple and trustworthy shopping experience. We want every customer to be satisfied with their purchase.

Return Window

We accept return requests within 30 days after the order has been delivered.

To qualify for a return, the product must:

• Remain unused and in its original condition
• Include original packaging and included accessories
• Be accompanied by order information or proof of purchase

Return Request

Customers must contact our support team before returning any product.

Email:
mocsyirnt@outlook.com

Please provide:

• Order number
• Product information
• Reason for return
• Photos if the item has defects or damage

Our team will review your request and provide further instructions.

Refunds

After receiving and inspecting the returned item, we will confirm whether the refund is approved.

Approved refunds will be sent back to the original payment method. The processing time depends on the payment provider.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

We will review the situation and work with you to provide a suitable solution.

Return Limitations

Returns may not be accepted for products that:

• Have been used or damaged after delivery
• Are missing original packaging
• Cannot be verified as purchased from Velinoq

Dinghe Trust LLC reserves the right to review all return requests according to this policy.